Iris du

Personal Banking Associate @TD

Vancouver, BC, CA

Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions;2. Understand customer business needs and liaise with customers with the right contact person for appropriate solutions;3. Build customer confidence in emerging digital banking trends by providing advice on channels such as mobile, ATM, and online banking;4. Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management.