Irinel L.
Office 365 Global Service Manager @Zurich North America
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WORK HISTORY
Office 365 Global Service Manager @Zurich North America
Chicago, IL, US
Responsible for M365 (Microsoft 365 Cloud services) global services delivery, operation and governance. • Evangelist of modern technologies and tools including Exchange Online, SharePoint Online/OneDrive, Skype/Teams, Yammer, PowerBI, Azure AD, Intune, Office 365 Pro Plus and all cloud apps for over 55k users globally.• Developed, implemented and executed global governance processes for M365 with focus on a strong ESAT/CSAT, effective global to local interface, compliance and security. Champion of a comprehensive global service strategy.• Managed the relationship with Microsoft. Established a positive collaboration with Microsoft and external suppliers to enable value realization and cost optimization.• Liaison with various internal stakeholders, technical teams and external partners for developing a strong partnership for service adoption, delivery and operation. Fostered collaboration and inclusion• Drove continuous improvement processes and developed a global framework for measuring service performance. Delivered measurable and sustainable service improvements. Champion an outstanding users’ experience.
EDUCATION
MicroTrain
PMP
Roosevelt University
Master, Business Administration
Gheorghe Asachi Technical University of Iași
BS, Computer Engineering
SKILLS
ABOUT IRINEL L.
Business digitalization and IT consumerization are two key forces in today market to push…
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