Irina Molodtsova

About Irina Molodtsova

At Amazon, my leadership in cross-functional initiatives has been instrumental in elevating the Launch Pad\'s user experience and functionality—key to maintaining Amazon Ads\' high standards. This dedication to excellence has resulted in significant improvements in customer satisfaction, operational efficiency, and the automation of key tasks, with direct support and collaboration across multiple teams.My role revolves around a commitment to strategic problem-solving and leveraging expertise in CRM and process automation. Our team\'s efforts have been essential in reducing operational load and enhancing reporting capabilities while supporting an audience of 400+ people, including stakeholders and senior leadership. Emphasizing these competencies, I strive to deliver outstanding results and effectively back our stakeholders at every turn.

Experience

1. Senior Program Manager - Operational Excellence

   Prime Video & Amazon MGM Studios

   Jan 2025 — Present · US

   Slashed manual data analysis by 95 %—from 70 hours to 3.5 hours per month—by building a scalableautomation pipeline that combines SQL and AI to convert unstructured incident tickets into analytics-ready data. Deployed end-to-end incident analytics for Amazon Live Events: integrated Amazon Redshift with QuickSight, crafted dashboards for 400 + stakeholders, applied dynamic filters to strip out test/irrelevant events, and eliminated a manual QA step with a single live visual. Engineered a SQL-powered ticket-tracking platform with smart tagging that auto-captures 80 % of formerly manual fields, delivering real-time insights for high-priority incidents. Championed an AI initiative that mines ticket content to create new analytical dimensions—securing executive sponsorship, accelerating decision cycles, and cutting time-to-resolution. Curated and expanded the team’s Amazon Wiki, documenting workflows, system dependencies, and data sources to drive clarity, consistency, and scalable knowledge sharing.

Education

• University of Washington

  Certificate in project management , Project Management

  2020

• Saratov State University named after N.G.Chernyshevsky

  Bachelor's degree, Business Administration and Management, General

  2002 — 2007

• New York Institute of English and Business

  Teaching English as a Second or Foreign Language/ESL Language Instructor

• Saratov State University named after N.G.Chernyshevsky

  Master's degree, Mathematics and Computer Science

  2001 — 2006

Skills

• Budgets
• Customer Service
• Graphic Design
• Outlook
• Project Management
• Windows
• Web Development
• SEO
• User Interface Design
• Css
• Web Design
• Photoshop
• Online Marketing
• Teaching
• Html
• Microsoft Office
• Illustration
• Advertising
• Social Networking
• Microsoft Word
• Powerpoint
• Microsoft Excel
• Research