Irina M.

Customer Success Manager - Power Platform @Phoenix Software

York, GB

Deliver remote and face to face customer meetings, delivering training on Power Platform• Maintain existing and create new training materials to ensure they are accurate, up-to-date, and reflective of current and future offerings.• Evaluate responses to delivered training programmes in order to make recommendations for improvements• Build knowledge on tenancy policies to be able to advise customer their impact on usage and training.• Proactively research new technical features, updates, and new products, ensuring training follows industry best practice, is relevant and up to date.• Be responsible for liaising with account managers and setting up customer scoping meetings to explore opportunities and understand their requirements, in particular on more technical aspects of Power Platform• Develop and plan proposal and statement of works documents based on customer requirements• Draft technical delivery documents for PoCs

'Al. I. Cuza' University, Iasi, Romania

Bachelor's degree

AVADO

CIPD Level 5 Diploma in L&D