Irina Diaconescu

About Irina Diaconescu

Turning chaos into clarity—one support process at a time. With 20+ years in tech, SaaS, and telecom, I’ve built a career out of scaling support operations that actually work—for customers and the teams behind them. I lead with a mix of strategy, empathy, and grit, whether I’m optimizing a workflow, rolling out CRM automation, or building a high-performing team from scratch.I’m passionate about designing support systems that don’t just solve problems, but prevent them. From improving CSAT to shortening resolution times, I’m all about delivering experiences that earn loyalty and drive real business results. What I bring to the table- Operational excellence meets customer obsession- Team leadership with accountability at its core- Process design that keeps people and metrics in sync- Change management that actually sticks- A proven record of transforming internal operations from reactive to proactiveIf you\'re into process improvements, customer-first thinking, or just geeking out over metrics that matter—let’s connect.

Experience

1. Director of Implementation

   UVeye

   Feb 2026 — Present · US

Education

• University of Phoenix

  Bachelor of Business Administration - BBA, Business Administration, Management and Operations

Skills

• Call Centers
• Microsoft Office
• Sales
• Program Management
• Process Scheduler
• Telecommunications
• Analysis
• Budgets
• Leadership
• Customer Retention
• Recruiting
• Customer Service
• Process Improvement
• Team Leadership
• Coaching
• Troubleshooting
• Team Building
• Management
• Quality Assurance
• Time Management
• Mentoring
• Customer Satisfaction
• Training
• Call Center