Irina Bogani

Ux Research & Service Design Manager @Vodafone

Milan, IT
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2021 — Present

Ux Research & Service Design Manager @Vodafone

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Milan, IT

EDUCATION

2010 — 2013

Università Cattolica del Sacro Cuore

Master's degree, Communication Psychology

2017

CMTF - Centro Milanese di Terapia della Famiglia

Scuola Quadriennale di Specializzazione in Psicoterapia ad indirizzo Sistemico Relazionale

2007 — 2010

Università Cattolica del Sacro Cuore

Bachelor of Science, Psychology

2011 — 2011

Chestnut Hill College

Focused Program Abroad - Family Theraypy and Trauma Studies

SKILLS

Customer ExperienceStatisticsUsabilityAdobe AcrobatPsychological TestingPowerpointCommunication PsychologyMicrosoft WordLingua IngleseMarketingSocial Media MarketingStatisticheCustomer ServiceRicerche QualitativeMicrosoft ExcelResearchRicercaEnglishOs XSpanishComunicazioneQuantitative ResearchUser ExperienceConduzione TrainingRicerca QuantitativaMac Os XSoft SkillQualitative ResearchSocial NetworkingSpssUsabilitàSocial MediaUser-Centered DesignCommunication SkillsTrainingArtifact AnalysisMicrosoft OfficeIworkFormazioneEye Tracking

ABOUT IRINA BOGANI

I\'m a psychologist who got passionate about human-computer-interaction and advanced research methods. Within the years I discovered UX Research as the perfect discipline to combine my interests together with another key element for my experience: Eye-Tracking and other amazing digital tools for research! When I joined Vodafone in 2017, building a UX research laboratory was my main goal. As of today, I lead a team composed by UX Researchers and Service Designers, to support both business and design with relevant research strategies and proposals which aims to generate impactful insights that can inspire product teams and provide our customer with the best experience. Last but not least. Who said you could only have one job in your life? I also work as a freelance psychologist and psychotherapist, offering online clinical support to young adults and families on a variety of issues regarding psychological wellbeing or distress.

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Irina Bogani — Ux Research & Service Design Manager at Vodafone in Milan, IT | Unifers