Irina Wasiak
Senior Manager - Service Delivery Southern Europe @Pernod Ricard
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WORK HISTORY
Senior Manager - Service Delivery Southern Europe @Pernod Ricard
Paris, FR
Lead managers & multi‑country teams: 14 internal, 30+ contractors; 6,500+ users, 14 affiliates, 9 languages.• Strengthened VIP & proximity support; optimized vendor ecosystem → improved satisfaction & operational efficiency.• Crisis & DRP lead; problem management; executive communications; audit coordination and remediation.• Key contributor to strategic programs (Rainbow, Odyssey) and multiple M&A/carve‑outs (Saint Marguerite, Cockorico, Eagle).• ITSM excellence and KPI‑driven governance to stabilize RUN and reduce recurring incidents.
EDUCATION
Université Paris Cité
Master’s — IT Projects & Enterprise Strategy — Paris VII Diderot University , IT Projects & Enterprise Strategy
IFG Executive Education
Executive MBA — IFG Paris & Georgetown University, Direction générale des entreprises, Management stratégique
Scoala Nationala de Studii Politice si Administrative (SNSPA)
Master’s — Communication & Public Relations, Public Relations, Advertising, and Applied Communication
University of Bucharest
Master’s — Faculty of Letters — University of Bucharest, Faculty of Letters - Romanian & French
UVSQ Université de Versailles Saint-Quentin-en-Yvelines
Master 2 -Administration des entreprises - MAE, Management général des entreprises
ABOUT IRINA WASIAK
I transform organizations by transforming how people experience technology.Not with buzzwords. Not with theory.But with clear strategy, empowered teams, and measurable results.With 20+ years leading multi-country service delivery, transformation programs, and customer experience initiatives, I specialize in navigating complexity—M&A, crisis management, DRP, multi-vendor ecosystems, multi-lingual environments—and turning it into stable, efficient, people-centered operations.What sets me apart is my ability to connect the “big picture” with daily reality: from C‑suite strategy to frontline execution. I build cultures of trust, collaboration, and accountability where teams feel energized, supported, and capable of driving excellence.My leadership mantra: Clarity | Accountability | Humanity | Impact.Where I excel:• Transformation & Change Leadership• Customer Experience & Service Excellence• ITSM, operations, governance & multi-country delivery• High-stakes environments: crises, DRP, M&A, carve-outs• Vendor strategy, cost optimization & quality improvement• Empowering teams through trust, communication & coaching
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