Irina Surgaeva

About Irina Surgaeva

I’m a strategy and people leader who thrives at the intersection of creativity, emotional intelligence, and purpose-driven growth.Over the past 9+ years in client success and leadership roles, I’ve helped global teams navigate complexity, align around shared outcomes, and create scalable, human-centered systems. What I bring into every space - whether operational, strategic, or creative - is the ability to see the emotional layer underneath the business challenge, and to transform it into clarity, structure, and forward movement.I’m especially passionate about building emotionally intelligent teams and brands that lead with vision, integrity, and care, and creating environments where people feel empowered to contribute with confidence and authenticity.Areas of focus include-Strategic Client Success Team Enablement-Emotional Intelligence in Leadership & Culture-Creative Problem Solving & Narrative Thinking-Cross-Functional Collaboration & Experience DesignI’m always open to meaningful conversations around co-creative projects, brand transformation, or leadership development, and I especially value connecting with people who lead with both head and heart.

Experience

1. Director of Сlient Success Strategy & Innovation

   INFUSE

   Nov 2024 — Present · CA, US

   Strategic Leadership: Designing and executing adaptive, data-driven client success strategies that align with long-term business objectives. Account Growth: Identifying opportunities to deepen client relationships, expand account value, and drive long-term success. Innovation & Optimization: Leading high-impact initiatives, optimizing processes, and developing scalable solutions to improve client outcomes and efficiency. Cross-functional Collaboration: Partnering with internal teams to align product, process, and service improvements to deliver exceptional results for clients. Team Development: Mentoring and empowering the Client Success team, fostering a culture of growth, leadership, and best-in-class client service.

Education

• Samara State University of Economics

  Specialist in Economics, Economics

  2008 — 2013

• Clark University

  Master’s Degree, Marketing

  2013 — 2015

Skills

• Social Media Marketing
• Marketing Communications
• Data Analysis
• Market Research
• Marketing Strategy
• Product Marketing
• Analysis
• Finance
• Economics
• Computer Proficiency
• Digital Marketing
• Email Marketing
• Landing Pages
• Basic Html
• Campaign Management
• Lead Generation
• Video Editing
• Account Management
• Team Management
• Social Media
• Team Building