Irina Caisin

About Irina Caisin

I am a business management professional with experience in operations, events, and team leadership, with the ability to step into a General Manager role overseeing both operations and event execution in fast-paced, client-focused environments. I am passionate about managing end-to-end operations with a focus on creating great client experiences while keeping everything running smoothly behind the scenes. I take a hands-on approach to supporting teams, improving processes, and driving KPI-focused performance, while staying aligned with broader business goals. I have contributed to revenue growth and client expansion, supporting membership growth through strong relationships and consistent service. I genuinely enjoy building strong teams, improving systems, and creating meaningful experiences that make a real impact.

Experience

1. General Manager

   Completebody

   Oct 2021 — Present · NY, US

   Lead end-to-end operations for a high-volume fitness and wellness facility, with full ownership of team performance, client experience, and operational efficiency;Oversee hiring, onboarding, and continuous training of staff, ensuring strong team retention and performanceDirect all daily operations including staff management, scheduling, payroll coordination & facility maintenance;Drove a 50% increase in independent contractor revenue and a 30% growth in membership base;Execute and monitor monthly operational goals and financial projections, aligning team performance with business objectives;Collaborate with leadership on strategic initiatives to optimize workflows, improve efficiency, and support business growth.

Education

• King's College London

  Master of Arts - MA, International Relations and National Security Studies

  2020

• Harvard Extension School

  International Security Certificate, International Relations and National Security Studies