Irfat A.
Customer Service Agent @Swissport
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WORK HISTORY
Customer Service Agent @Swissport
EDUCATION
Harrow College
OCR Level 2 IT, IT for Business, Information Technology
Queen Anne School
GCSEs and A-Levels, Secondary Education and Teaching
Queen Anne School
GCSEs and A-levels, Biology, Economics and History
Royal Holloway, University of London
BA (Hons) Upper Second Class (2:1), Politics and International Relations
Birkbeck, University of London
MSc International Management, Business Management
Harrow College
OCR IT Level 1, IT for Business with Personal Development and Employability Award Level 1, Information Technology
ABOUT IRFAT A.
With over three years of experience in e-commerce and retail operations, I focus on driving sales, customer satisfaction and operational efficiency. Through my role at ROKSANDA, I’ve gained extensive experience in customer service, CRM and back office operations. This has strengthened my expertise in inventory management, payroll support, and end-to-end store operations. I am dedicated to refining processes and delivering exceptional service to enhance customer experiences. Currently, I am open to new opportunities that combine luxury retail, operations, administration and e-commerce.
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