Irfan Shirwani

About Irfan Shirwani

The insurance industry is dynamic and constantly evolving, with frequent changes. It is crucial to inform customers about these updates and educate them on the impact of such changes. Equally important is the support and guidance provided to clients when they need to make a claim, which requires insurance expertise and an understanding of their business.I am currently tasked with providing comprehensive technical support to the business team for business procurement and in developing overall service capabilities. My more than two decades of extensive experience, primarily in the general insurance industry, specializing in underwriting and claims, enables me to deliver the industry\'s best experience to our customers in claims and other policy-related services. With experience on both the customer and insurer sides, I have a deep understanding of both perspectives and am well-equipped to handle complex situations, whether related to claims or underwriting.I value speed and transparency in service, which are commonly requested by clients, and my expertise is in problem-solving.In the midst of intricate insurance processes and policy wordings, I am dedicated to simplifying the customer journey and enhancing our customer experiences.

Experience

1. Managing Director, Placement & Claims

   Lockton

   Feb 2024 — Present · Mumbai, IN

Education

• National Institute of Technology Srinagar

  Bachelor of Technology - BTech, Mechanical Engineering

  1998 — 2002

• Insurance Institute of India

  FIII, General Insurance

Skills

• Commercial Insurance
• Liability
• Insurance
• Reinsurance
• Claims Management
• Underwriting
• General Insurance
• Team Management
• Relationship Management
• Negotiation
• Claims Handling
• Brokers
• Claim
• Property Claims