Irfankhan Pathan

About Irfankhan Pathan

Experienced Advisor | Support Engineering Services | D365 Finance and Operations ERP | CommerceGreetings! Welcome to my LinkedIn profile. I am a results-oriented and customer-focused professional with extensive expertise in technical support services, customer success, and vendor management, specializing in D365 Finance and Operations ERP and Commerce. Passionate for helping organization and its members embrace change(most important), leverage technology and help clients succeed in this transformation.Key Skills:• Support Engineering Services: I am adept at delivering top-notch technical support and troubleshooting solutions, ensuring smooth operations and minimal disruptions. With my deep understanding of complex systems and keen problem-solving abilities, I provide timely and effective resolutions to critical issues, exceeding customer expectations. High CSAT/CPE results with SLA and Scope adherence.• ERP Consulting: I have a strong background in ERP consulting, particularly in D365 Finance and Operations ERP and Commerce. Collaborating closely with clients, I guide organizations through successful ERP implementations, upgrades, and process enhancements.• D365 Finance and Operations ERP: With extensive experience in D365 Finance and Operations ERP, I possess a comprehensive understanding of its modules and capabilities. I specialize in Technical Administration and Commerce module with flair of financial management & supply chain. By leveraging this expertise, I help organizations optimize their ERP systems, drive operational efficiency, and achieve their business goals.• Commerce: In addition to ERP, I have significant experience in D365 Commerce, enabling businesses to streamline their POS/MPOS or e-commerce operations. Whether it\'s implementing online storefronts, integrating payment gateways, or optimizing customer experiences and drive commerce initiatives. • Relationship Management: Building strong relationships is fundamental to my approach. I excel in collaborating with cross-functional teams, clients, and stakeholders to establish trust and understand their unique needs.• Technical Leadership: As a Partner Technical Advisor, I have honed my leadership skills to effectively lead technical teams and manage complex projects. If you are seeking a dedicated and experienced Advisor/Consultant with a strong background in support engineering services and ERP consulting, particularly in D365 Finance and Operations ERP and Commerce, I invite you to connect with me. Let\'s connect and drive transformative change together!

Experience

1. Senior Technical Advisor

   Microsoft

   Jan 2026 — Present

   Azure CORE Commerce & AI

Education

• North Maharashtra University

  Bachelor of Engineering (BE), Computer

  2007 — 2010

• University of Mumbai

  Master of Business Administration (MBA), Operations Management

  2010 — 2012

• Maharashtra State Board of Technical Education

  Polytechnic - Diploma, Diploma in Computer Engineering

  2003 — 2007

Skills

• Erp
• Management
• Requirements Analysis
• Business Intelligence
• Microsoft Dynamics Ax
• Research
• Business Analysis
• IT Operations
• Ssrs
• Microsoft Sql Server
• Consulting
• Ms Axapta
• Qlikview
• Business Process
• Databases
• Microsoft Dynamics Erp
• Operations Management
• Microsoft Office