Irfan Zaki

Service Delivery Leader @Palo Alto Networks

Chicago, IL, US

EMAILS

i••••@paloaltonetworks.com

MOBILE NUMBERS

+14•••••••45

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WORK HISTORY

Jul 2024 — Present

Service Delivery Leader @Palo Alto Networks

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I lead the post sales delivery (Implementation, Success, Support) journey for some of Palo’s largest Strategic Accounts. My goal is to ensure our Customers are successfully adopting our best in class security platforms, achieving their business/security objectives, and getting full value out of the solutions.

EDUCATION

N/A

The University of Texas at Dallas

Bachelor's Degree Bachelor of Science

SKILLS

Voice Over Ip (Voip)Core Network PlanningSystem DeploymentTelecommunicationsUmtsC-RanIpNetwork Engineering4gInternet Protocol (Ip)TroubleshootingVoipE-RanTechnical SupportNetwork DesignWireless TechnologiesLteVirtualization3gOssNetworkingIntegrationEnodebEpg/CpgMmeUniversal Mobile Telecommunications System (Umts)Code Division Multiple Access Method (Cdma)5gWirelessCdma

ABOUT IRFAN ZAKI

15+ years of experience in the field of Technical Support Management, Customer Account Management, Service Delivery, Customer Success in various customer facing roles. Building and scaling customer/technical support organizations. My mission is to ensure customer satisfaction and loyalty by delivering high-quality technical support, resolving complex issues, establishing SLAs, negotiating support contracts, and scaling the support organization. I also drive improvements in process, customer handling, responsiveness, cost efficiency, and identifying services opportunities for sales teams.

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