Irfan Rashid

About Irfan Rashid

Irfan Rashid – IT EngineerI am an experienced IT Engineer with over 12 years at Moduslink Corporation. Originally born in Kuwait, I relocated with my family to Guadalajara, Mexico about 15 years ago, which has given me a truly international perspective.Over the years, I’ve developed fluency in five languages — Arabic, Spanish, Urdu, Punjabi, and English — allowing me to build strong connections with colleagues and clients from diverse backgrounds.Outside of work, I am passionate about continuous learning and leveraging technology to solve complex problems.ModuslinkGlobal Service Desk ManagerMay 05, 2016, to dateIT Engineer | Moduslink Corporation(12+ years of service)Key Responsibilities:Ensure world-class service delivery by answering all user calls live and resolving issues per pre-defined Service Level Agreements (SLAs).Serve as first-level support, providing remote assistance to home-based users, and escalate to specialized teams when necessary.Collaborate with team members and managers to resolve technical issues and fulfill service requests.Develop, document, and implement solutions to improve IT processes, procedures, and policies across global teams.Support management with additional tasks, projects, and initiatives as assigned.Prepare and lead monthly Service Review presentations for the CIO and IT Leadership Team.Act as Administrator of the Moduslink Active Directory Domain.Capture and provide evidence for SOX compliance audits.Train users on Windows OS, Microsoft 365, and internal company tools.Interact with customers to provide effective support, address inquiries, and resolve concerns regarding IT services.Training & Certifications Completed:Manage Identity and Access in Azure Active DirectoryMicrosoft Azure Fundamentals (AZ-900T00)Active Directory 2012ServiceNow System AdministratorTraining in Progress (Microsoft ESI):Security, Compliance, and Identity FundamentalsMicrosoft 365: Building Teams Integrations and WorkflowsAzure Virtual DesktopSecure Access ManagementThank You,

Experience

1. Information Technology Support Engineer

   ModusLink

   May 2023 — Present · Miami, FL, US

Education

• University of the Punjab

  Bachelor of Applied Science - BASc, Computer Science

• University of Sindh

  Bachelor's degree, Computer Science

Skills

• Time Management
• Quality Assurance
• Technical Support
• E-Commerce
• Inventory Analysis
• Critical Thinking
• English
• Process Improvement
• Administration
• Brand Management
• Cross-Functional Team Leadership
• Microsoft Office
• Employee Training
• Itil
• Organization Skills
• Office 365
• Time Line Management
• Windows
• Computer Hardware
• Active Directory Experience
• Management
• Team Building
• Data Entry
• Networking
• Powerpoint
• Microsoft Excel
• Microsoft Word
• Team Leadership
• Customer Service
• Teamwork
• Outlook
• Leadership
• Opas
• Project Management
• Customer Satisfaction
• File Management
• New Business Development
• Social Networking
• Database Administration
• Vendor Management