Irfan Poljak

Electronic Specialist @Amtrak

Chicago, IL, US

Monitor all production systems and provide immediate onsite support for any problems pertaining to Dispatch Control Systems- Arinc & AMTEC.Provide historical data to other departments and agencies for reporting as well as data for the development groups for troubleshooting purposes.Work in correspondence with fellow Communication and Signals(C&S) department and fellow DT department employees. Perform system administration and troubleshooting duties on the HP NonStop and Red Hat (RHEL 8) workstations.Install and configure and trouble shoot Igel’s and HP Thin Clients, printers, cabling and various computer and network hardware.Work in compliance with Federal rules and regulations per FRA.Provides information, assistance, and support to the various departments within Amtrak as well as working with employees of Metra Railroad, BNSF Railroad to determine area of responsibility in the event of interruptions in data communications.Serves as the key contact point for preparing and providing emergency train dispatching operation in the event of a failure within the Amtrak telecommunications system and coordinates the restoration of the system and/or its outlying equipment in conjunction with other Amtrak employees and third-party telecommunications service providers.Assists with system update testing and verification of system and field functionality.Provides corporate desktop support for local dispatch systems