Irfan Hussain
Assistant Manager @Aakash Educational Services Limited
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WORK HISTORY
Assistant Manager @Aakash Educational Services Limited
Supervised daily operations of CSRs to ensure smooth workflow and SLA adherence. Provided coaching, feedback, and performance reviews to improve KPIs. Monitored quality and resolved escalations, improving customer satisfaction scores. Collaborated cross-functionally with IT, Product, and Sales to address customer issues. Optimized processes, increasing resolution efficiency. Promoted team morale, led recognition programs, and enforced policy compliance.
ABOUT IRFAN HUSSAIN
indiagold benefits from my leadership as Assistant Manager, where I oversee daily…
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