Irfan Ali

About Irfan Ali

As a highly motivated and results-driven team leader with 9 years of experience in the credit card services industry, I have a proven track record of building and leading high-performing teams to achieve outstanding results. Throughout my career, I have demonstrated my ability to lead complex projects, drive process improvements, and foster a collaborative and productive work environment. My expertise lies in creating and executing effective strategies to drive growth, improve efficiency, and enhance customer experience. I have a strong understanding of credit card services operations, risk management, and compliance requirements, and have consistently delivered against key metrics such as increased product usage, reduced customer complaints, and improved customer satisfaction. With my experience in managing cross-functional teams, including customer service, operations, and risk management, I have successfully achieved company goals and objectives. I am a skilled communicator and problem-solver, and I excel at balancing competing priorities while ensuring timely and effective delivery of results. Moreover, I have a proven ability to develop and implement training programs to improve team performance and effectiveness, and I am committed to providing mentorship and coaching to support my team\'s professional development. As a strategic thinker, I am able to analyze complex problems and develop innovative solutions to drive business growth. I am confident in my ability to bring my passion, experience, and skills to any organization, and I am eager to take on new challenges and contribute to the success of a dynamic and growing team.

Experience

1. Operations Team Manager - Uk

   American Express

   Nov 2024 — Present · Gurugram, IN

   As a seasoned Commercial Services professional with 8 years of experience, I bring a wealth of expertise in the following areas:Assessing operational risks and effectively implementing policy guidelines and partner relationship management to ensure compliance with industry regulations and internal procedures.Managing a team of 20 members with multi-market merchants to deliver outstanding results in reconciliation and account management of clients.Providing end-to-end dispute/fraud management services, resulting in increased productivity and customer satisfaction.Executing Level 3 process mapping and project management with multiple stakeholders, resulting in successful delivery of complex projects.Preparing and delivering business updates to senior management to ensure informed decision-making and drive success.Collaborating with cross-functional teams to meet daily targets and provide the best customer service, resulting in enhanced efficiency and customer satisfaction.Mentoring and coaching team members to support their professional development, leading to a more engaged and motivated team.Working with Compliance at the global level to meet market standards, regulations, and internal requirements, maintaining a secure and reliable operating environment.Collaborating with robotics to increase automation and quality in our services, resulting in improved efficiency and reduced costs.Analyzing customer needs and market trends to identify opportunities for growth and improvement, which has been essential in driving informed decision-making.

Education

• St. Thomas' Boys' School, Khidderpore, Kolkata

  ISC

  2006 — 2008

• Calcutta University, Kolkata

  Bachelor of Science - BS

  2008 — 2014