Irfan Ahmad

About Irfan Ahmad

Start career in the Profession of Computer Hardware Networking of professional skills in a dynamic and stable workplace

Experience

1. System Administrator Information Technology Support Specialist

   velocitAI

   May 2024 — Present

   Active directory- DNS, DHCP, OU, GPO, users etc. Manage and support O365 admin, Exchange admin, azure/entra admin center) Create email idmanage user account & licence permissions & licenses, groups, DL, MFA, Email delegationExchange retention policy, mail flow, shared email box, SSPR, blacklist domains, bit locker recovery key, eDiscovery concepts, API permissions etc. Administration of SharePoint & Teams admin centre Administration of G-Suite / Google workspace- create email, groups, password reset etc. Working experience on ticketing tool like, symphony summit, service Now Troubleshooting and installation of windows OS, win7, win10 & 11, Linux, ubuntu Strong troubleshooting skills to resolve issues via remote tool or on desk- logmein123, dam ware, team viewer and anydesk etc. Diagnose and resolving the issues of IT devices laptop & desktop along with part replacement Provide protection using antivirus like Kaspersky, window defender. Knowledge of Esxi, VSphare, and deploying software via AppStack Configuring and troubleshooting mail client outlook, Lotus Notes Maintain and troubleshoot internet connections- ISP, LAN, Wi-Fi, and network cable installation. Installation, troubleshooting, and managing network and local printer and print devices.Manage & maintain surveillance systems including installing, troubleshooting of DVR, NVR, IP camera, recording etc Managing user’s account and giving share & security level permissions. Installing and configure Bio-matrix machine MAX, ESSL302 Create meetings on Microsoft teams and Polycom video conference. Provide one-on-one end-user resolution over the phone & chat. Manage above to 100+ users windows and Linux both all mention related issues. Able to work independently and within a team-spirited environment. Manage the vendors for the procurement of IT equipment & services Maintain inventory records and asset documentation

Education

• C S J M Univercity Kanpur

  Bachelor's degree, Commerce,

Skills

• Windows 7
• Linux Mint 17.2
• Print Servers
• Linux
• Troubleshooting
• Computer Hardware
• Vmware
• Dns
• Cisco Routers
• Windows
• Dynamic Host Configuration Protocol (Dhcp)
• Switches
• Ms Office
• Networking
• Dhcp
• Kaspersky Endpoint Security
• Window 10
• Win Xp
• Windows 8
• Open Office
• Wds
• Software Installation
• Windows Xp
• Adds
• Microsoft Outlook
• Cisco Technologies
• Microsoft Office
• Lotus Notes
• Internet Protocol Suite (Tcp/Ip)