Irf Khan
Business Development • Account Management • Project Management • Microsoft Office • IBM AS/400 • Data Viewer • EPIC • HBS • SPARCS • SPRx • ENTERPRISE • PeopleSafe • SFW • WorkBrain • Verint • CAS
- Role
- Benefits Verification Representative Epic Representative & Trainer at CVS Health
- Location
- Wheeling, IL, US
- LinkedIn followers
- 500 followers
About Irf Khan
Experienced Operations Manager with a demonstrated history of working in industries such…
Experience
Benefits Verification Representative Epic Representative & Trainer
Aug 2018 — Present · Buffalo Grove / Mount Prospect, IL, US
Performing through investigation of patient insurance plans and informing patients of their responsibilities.Managing escalated shared mailbox emails.Maintaining contact with patients/members to inform them of co-pays and CPA options as applicable.Handling 50+ inbound/outbound calls per day.Updating patient/member database with current information.Providing flexibility and professional rapport among all therapies and supervisors.Training fellow BV Representatives on EPIC in order from them to be able to assist medical doctor\'s offices with the prior authorization process in order to successfully fill the required medication for the patient in a timely manner.
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