Jay Patel

IT Technician @Canada Border Services Agency Agence Des Services Frontaliers Du Canada

Ottawa, CA

As part of the IT Engineering team under the IT Operations Directorate, I support and manage the core parts of IT infrastructure that powers the Canada Border Services Agency.My primary responsibility is overseeing the Application Performance Management (APM) tools used across CBSA\'s national infrastructure. I collaborate with internal CBSA engineering teams and Shared Services Canada (SSC) to ensure real-time visibility into application health, system uptime, and network performance across mission-critical environments.