Irene Nevar

About Irene Nevar

I started my career in recruitment, where I developed a deep understanding of people, process, and problem-solving. Over time, I found myself drawn to the tech space—not just because I enjoy untangling complex challenges, but because I thrive at the intersection of communication and technology.Now, I work in Customer Experience, helping to bridge the gap between product, engineering, and client-facing teams. Whether it\'s creating training and documentation, improving internal systems, or guiding clients through change, I focus on making technology more accessible and impactful for everyone involved.I bring a unique mix of curiosity, collaboration, and clarity to every project—and I’m always up for finding better, smarter ways to get things done.

Experience

1. Sr Client Experience Architect

   Vectorvms

   Oct 2024 — Present

   Collaborates with cross-functional teams across product, engineering, and client-facing departments to deliver services, documentation, and support aimed at enhancing and building a positive customer experience. Works directly with partners and clients to gather feedback, ensuring their needs and concerns are communicated back to the leadership team to drive continuous improvement.Authors global e-learning programs and on-demand training content using tools like Gomo and Instilled, ensuring clients have the resources they need to effectively use new features. Designs and leads webinars and live support sessions to foster client education, engagement, and feedback. Manages project requests, client issues, and change requests through Jira, authoring user stories and working with engineering to prioritize development cycles.Vets new technologies, creates feature comparisons, and provides cost-saving recommendations to leadership. During the company’s acquisition, created an internal SharePoint intranet to house critical IT security, compliance, and departmental resources. Leads cross-departmental projects to ensure alignment between training, support, and documentation with product releases, promoting seamless communication and knowledge transfer across the organization and improving the overall customer experience.

Education

• North Carolina State University

  Master of Business Administration (M.B.A.), Business Administration and Management, General

  2013 — 2014

• North Carolina State University

  B.A., Political Science-International Politics, Spanish Language and Literature

  2004 — 2008

Skills

• Resume Writing
• Staffing Services
• Human Resources
• Hris
• Cross-Functional Team Leadership
• Microsoft Excel
• Project Management
• Contract Recruitment
• Recruiting
• Applicant Tracking Systems
• Talent Management
• Coaching
• College Recruiting
• Benefits Negotiation
• Interviewing
• Talent Acquisition
• Temporary Staffing
• Payroll
• Sourcing
• Training
• Screening Resumes
• Employee Benefits
• Screening
• Hiring
• Business Process Improvement
• Interviews
• Leadership Development
• New Hire Orientations
• Technical Recruiting
• Permanent Placement
• Customer Relationship Management (Crm)
• Internet Recruiting
• Leadership
• Executive Search
• Cold Calling
• Employee Relations
• Strategic Planning
• Strategy
• Vendor Management
• Temporary Placement