Irene Giorgi
Learner Satisfaction Manager @Learnlight
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WORK HISTORY
Learner Satisfaction Manager @Learnlight
Rome, IT
Monitor learner satisfaction and programme performance across a global portfolio of corporate clients, supporting multi-country learning programmes and high-volume learner populations- Analyse quantitative and qualitative feedback to identify recurring patterns, systemic issues and churn risks, contributing to data-informed decision making and continuous improvement- Act as a key liaison between Product and Customer Success, supporting prioritisation and resolution of platform issues and enhancement requests- Manage and track platform-related issues via Jira, contributing to process optimisation and reduction of recurring technical and operational issues
EDUCATION
Alma Mater Studiorum – Università di Bologna
Master's degree, Cinema, Theatre and Media Studies (DAMS)
Politecnico di Milano
Postgraduate Specialization Program, Digital Communication and Multimedia
SKILLS
ABOUT IRENE GIORGI
L&D professional driving better digital learning experiences through data, user insights and cross-functional collaboration.Currently working on learner experience and operations, driving issue management processes, analysing user insights and contributing to continuous improvement across digital learning platforms.I have a long-standing interest in how people engage, learn and interact within digital environments.I enjoy working at the intersection of learning, experience and operations, where content, technology and user needs come together.
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