Irene Zuloaga
Services Transformation | Driving Strategic Change | Cross-Functional Leader | Enabling Scalable Growth | CX Transformation | Global Services Lead | Passionate about Customer Success
- Role
- Services Transformation at Avaya
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Irene Zuloaga
I am focused on Avaya\'s global services growth and adoption with the Portfolio Maximization Team to enhance both Customer and Employee Experiences. Aligned closely with Sales, Cloud Architects, Product and Commercial teams. This strategic leadership role leverages my expertise in business strategy and sales enablement to drive initiatives that meet and exceed business objectives.Acceleration of sustainable growth and expansion ensures our global services leads to customer growth.
Experience
Services Transformation
Dec 2024 — Present · Austin, TX, US
Experienced Services Transformation Leader supporting the Senior Vice President of Global Services in leading enterprise-wide transformation initiatives across support, operations, strategy, and pre-sales. I serve as a strategic catalyst for change—driving the successful evolution of service delivery models, customer support frameworks, and operational readiness in alignment with corporate growth objectives.I lead and/or coordinate high-impact initiatives such as new product and offer readiness, ensuring that services organizations are operationally aligned, customer-ready, and equipped to scale. Partnering closely with VPs across services, support, strategy, operations, and sales, I bridge organizational boundaries and align cross-functional teams to enable smooth go-to-market transitions and seamless customer experiences. In parallel, I integrate with sales to outline migration strategies of sunsetting solutions to customer-focused outcome and value based solutions.With a strong track record of delivering results in complex environments, I bring clarity to transformation goals, foster stakeholder alignment, and translate executive vision into executable roadmaps that elevate customer value and business performance.
Education
The University of Texas at Austin
BS
Skills
- Process Improvement
- Avaya Technologies
- Management
- Professional Services
- Unified Communications
- Saas
- Strategy
- Service Delivery
- Vendor Management
- Business Process Improvement
- Telephony
- Ivr
- Acd
- Telecommunications
- Solution Selling
- Call Center
- Managed Services
- Voip
- Contact Centers
- Call Centers
- Software as a Service (Saas)
- Channel
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