Irene Yim

WORK HISTORY

EDUCATION

ABOUT IRENE YIM

Dynamic and results-driven leader with 15+ years’ experience working in the nexus between Marketing, Customer Service, Data Insight, Operations and IT. Simultaneously leading and implementing multiple complex initiatives in a multi-stakeholders matrix structure to achieve high impact plans with quality results, that exceeded organization goals and maximized revenue. A creative and innovative problem solver who captures and utilizes big data to provide meaningful insights and inform actionable strategies, with a strong focus on the customer experience. Collaborative and energetic leader inspiring superior performance by developing, coaching, and mentoring employees. Visionary change agent with a consistent record of transforming challenges into business opportunities. I am adaptable and personable with a demonstrated multi-cultural and global perspective. Fluent in English and Cantonese. Intermediate in Mandarin, Chaozhou and Vietnamese. AREAS OF EXPERTISE: Leadership: Highly effective in coaching, building and developing high performance teams with a focus on measurable results, learning and innovation. Experience in managing internal and external resources to exceed objectives. Financial Management: Experience in developing, managing and planning budgeting, forecasting process to ensure a positive Return On Investment. Marketing: Successful in launching new product and marketing channels to Market with YoY growth. Project leadership: Leading complex initiatives and projects in matrix structure to successful completion through collaboration and building strong relationships with internal and external partners. Data Translator: Translate data stories into actionable business impact and insightful decisions. Communications : Unique ability to bridge gaps and communicate effectively with marketing and technical teams by building trust through common objectives and focus on business impacts.