Irene Salvini
Director, Global Customer Success @Wolters Kluwer
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WORK HISTORY
Director, Global Customer Success @Wolters Kluwer
New York, NY, US
EDUCATION
Università di Pisa
Accounting and Finance, Business Administrator and Management
SKILLS
ABOUT IRENE SALVINI
Irene Salvini is a Director, Global Customer Success with international experience on the CPM (BPM/EPM/BI) market.She is covering multiple functions within the Professional Services Group1) Customer Satisfaction 2) Customer Success3) Sales Support in key accounts4) Liaison with Product DevelopmentWhen it comes to Customer Success she is leading the development of a Customer Success department within the organization starting from North America and going global afterwards.Based on her business knowledge gathered in the past 14 years she is supporting the key sales cycles and the marketing events (webinars, conferences)She is currently managing a team of managers/consultants based out of Stamford, Connecticut.In addition, she makes sure that the product is up to date on the latest inputs/new functionality required by the North American market.Budgeting, Planning and Forecasting, Statutory and Management Consolidation, Cash Flow Planning and Regulatory reporting apps (Lease Accounting and IFRS17) are constantly changing and improving therefore her role is key in making sure that the technology is up to date.
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