Irene Saites Marciniak

Director of Client Services & Partnerships @ContactPoint 360

Melbourne, FL, US
EMAILS
i••••••••@contactpoint360.com
MOBILE NUMBERS
+12•••••••72

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WORK HISTORY

Oct 2022 — Present

Director of Client Services & Partnerships @ContactPoint 360

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US

EDUCATION

1989 — 1993

Michigan State University

Bachelor of Arts (B.A.), Public Relations, Advertising, and Applied Communication

1994 — 1998

Michigan State University

Masters, Public Relations

SKILLS

Customer ServiceCustomer ExperienceSales ManagementCall CentersCustomer SatisfactionSalesProcess ImprovementLeadershipBusiness DevelopmentManagementProcess ConsultingNegotiationStrategic PlanningBusiness Process ImprovementQuality AssuranceBusiness Process MappingContract NegotiationProposal ManagementMarketing StrategyProject ManagementProposal WritingProposal SupportBusiness StrategyQuality ManagementIso 9001Quality AuditingContract WritingContract ManagementWorkforce ManagementPerformance ManagementCall CenterBpoVendor ManagementContact CentersOutsourcingCustomer RetentionCrmOperations ManagementService DeliverySoftware Documentation

ABOUT IRENE SAITES MARCINIAK

In the end, all business operations can be reduced to three words: people, product, and profits” — Lee IacoccaIrene is a highly competent, seasoned and dynamic professional with more than two decades of extensive experience in Call Center Operations, Quality Management, Business Process Management, Project Management, Customer Satisfaction, Operations Management, Strategic Planning & Development, and Liaison & Coordination.Armed with a successful track record of providing leadership in support of company’s core values, as well as the development of effective community leadership and collaborative relationships, Irene is an expert executive with demonstrated ability to think strategically and work proactively in the creation and management of quality and operational solutions resulting in organizational success.She is a passionate problem solver and positive thinker with core strengths in negotiation. What separates her from the pack is her network of professional contacts and varied domain exposure throughout her long professional career along with her inherent ability to authentically and quickly connect with all types of people.To know more about her, or how she can help you or your business, contact Irene at: i••••••••@gmail.com

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