Irene Saites Marciniak
Global Customer Care | Customer Experience | CRM | BPO
- Role
- Director of Client Services & Partnerships at ContactPoint 360
- Location
- Melbourne, FL, US
- LinkedIn followers
- 500 followers
About Irene Saites Marciniak
In the end, all business operations can be reduced to three words: people, product, and profits” — Lee IacoccaIrene is a highly competent, seasoned and dynamic professional with more than two decades of extensive experience in Call Center Operations, Quality Management, Business Process Management, Project Management, Customer Satisfaction, Operations Management, Strategic Planning & Development, and Liaison & Coordination.Armed with a successful track record of providing leadership in support of company’s core values, as well as the development of effective community leadership and collaborative relationships, Irene is an expert executive with demonstrated ability to think strategically and work proactively in the creation and management of quality and operational solutions resulting in organizational success.She is a passionate problem solver and positive thinker with core strengths in negotiation. What separates her from the pack is her network of professional contacts and varied domain exposure throughout her long professional career along with her inherent ability to authentically and quickly connect with all types of people.To know more about her, or how she can help you or your business, contact Irene at: i••••••••@gmail.com
Experience
Director of Client Services & Partnerships
Oct 2022 — Present · US
Education
Michigan State University
Bachelor of Arts (B.A.), Public Relations, Advertising, and Applied Communication
1989 — 1993
Michigan State University
Masters, Public Relations
1994 — 1998
Skills
- Customer Service
- Customer Experience
- Sales Management
- Call Centers
- Customer Satisfaction
- Sales
- Process Improvement
- Leadership
- Business Development
- Management
- Process Consulting
- Negotiation
- Strategic Planning
- Business Process Improvement
- Quality Assurance
- Business Process Mapping
- Contract Negotiation
- Proposal Management
- Marketing Strategy
- Project Management
- Proposal Writing
- Proposal Support
- Business Strategy
- Quality Management
- Iso 9001
- Quality Auditing
- Contract Writing
- Contract Management
- Workforce Management
- Performance Management
- Call Center
- Bpo
- Vendor Management
- Contact Centers
- Outsourcing
- Customer Retention
- Crm
- Operations Management
- Service Delivery
- Software Documentation
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.