Irene Genjang
Senior Business System Analyst @Dwega Group Inc
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WORK HISTORY
Senior Business System Analyst @Dwega Group Inc
Key Projects,1.ServiceNow Workflow Optimization: Improved service request processes, reducing turnaround time by 30% through workflow redesign and automation.2. Logistics Platform Enhancement: Improved reporting and data visibility, increasing operational efficiency by 40%.3. Integrated Data System: Centralized multiple workflows into a unified system, reducing data inconsistencies and enabling real-time reporting for faster decision-making.Key Responsibilities;•Act as a primary point of contact for application support, troubleshooting system issues and ensuring timely resolution.•Work closely with stakeholders to understand business needs, gather requirements, and translate them into clear functional specifications.•Use SQL to analyze data, validate outputs, and troubleshoot data-related issues.•Support enterprise and ERP-like systems, including workflow management, reporting, and system enhancements.•Identify process inefficiencies and implement workflow improvements to enhance operational efficiency.•Build reports and dashboards using Power BI and Excel to support business insights and decision-making.•Participate in UAT (User Acceptance Testing) by preparing test cases, supporting execution, and validating results with users.• Produce and maintain key BA deliverables including BRDs, FRDs, user stories, RTM, and process flows.• Collaborate with technical teams to ensure solutions are aligned with business needs and delivered effectively.•Contribute to data validation, reconciliation, and data quality improvements across systems.•Maintain clear and structured documentation including SOPs, user guides, and knowledge base content.•Proactively identify system gaps and recommend improvements to enhance system performance and user experience.
EDUCATION
British computer society, UK
Higher Diploma, Management of Information Systems
International Institute of Business Analysis (IIBA)
Certified Business Analysis Professional™, Business Analysis
ABOUT IRENE GENJANG
I’m a Senior Business Systems Analyst with 8+ years of experience supporting enterprise applications and helping teams get real value from their systems and data.I work at the intersection of systems, data, and business operations, partnering closely with stakeholders to understand challenges, resolve issues, and improve how systems are used day-to-day. My focus is always on delivering solutions that are practical, reliable, and aligned with business needs.My experience includes application support, business analysis, requirements gathering, SQL-based data analysis, reporting, UAT, and process improvement. I’ve worked in enterprise and ERP-like environments where I’ve supported system enhancements, improved workflows, and helped teams make better use of their data.I’m particularly strong in roles that combine:• Systems: ERP environments, enterprise applications, application support.• Data: SQL (T-SQL), Power BI, data validation, reporting.• Business: requirements gathering, UAT, process improvement.I enjoy working in environments where I can bridge the gap between business and technology, support users, and continuously improve systems and processes.
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