Irene G.
Science creates the cure. Supply chain delivers it.Senior Supply Chain & Order Operations Specialist | Driving Efficiency, Accuracy & End-to-End Fulfillment
- Role
- Senior Domain Expert - Order Clerk at Mercor
- Location
- Durham, NC, US
- LinkedIn followers
- 500 followers
About Irene G.
I am a results-driven Supply Chain and Logistics Specialist with over 11 years of experience supporting end-to-end operations across various industries, including pharmaceuticals, biotech, manufacturing, retail distribution, and transportation. My career has taken me to prominent organizations like Eli Lilly, Asklepios BioPharmaceutical (AskBio), Essity, Kimberly-Clark, and others, where I have consistently optimized processes, enhanced inventory accuracy, and strengthened global logistics performance.My expertise encompasses warehouse management, inventory control, GMP environments, materials planning, SAP (ERP/WMS/EWM), TMS optimization, master data management, importing/exporting, and operational troubleshooting. My experience spans both domestic and international logistics, continuous improvement initiatives, and cross-functional project support.Currently, I am pursuing my education in two areas- A Bachelor of Science in Business Administration (Supply Chain & Logistics) at Purdue University Global- An Associate of Applied Science in Supply Chain Management at Wake Tech Community College, where I am focusing on purchasing, 3PL operations, international logistics, freight forwarding, and logistics technologies.I bring a unique blend of hands-on operational skills, analytical problem-solving abilities, and a steadfast commitment to quality, efficiency, and compliance. I am eager to explore new opportunities and connect with supply chain leaders, recruiters, and logistics professionals.
Experience
Senior Domain Expert - Order Clerk
Nov 2025 — Present · CA, US
Order Processing: Accurately entered and managed a high volume of customer orders, ensuring precision in customer details, product numbers, and specifications.Problem-Solving: Handled complex customer issues, resolving complaints and coordinating with sales, shipping, and warehouse teams for efficient issue escalation.Subject Matter Expertise: Served as an SME for order entry workflows, providing training, guidance, and support to junior team members.Data & Reporting: Compiled order metrics and prepared regular management reports using tools such as Excel to support operational decision-making.Inventory & Shipping Coordination: Monitored inventory levels, coordinated replenishment with suppliers, verified shipment accuracy, and collaborated with shipping partners.Documentation Management: Prepared and maintained invoices, shipping paperwork, contracts, and other essential documentation.Process Improvement: Identified and implemented improvements to enhance order accuracy, efficiency, and overall fulfillment performance.Customer Communication: Acted as a key point of contact for order status updates, pricing inquiries, and resolving potential delays.
Education
Apple Valley High School
High School Diploma, General Studies
Wake Technical Community College
Associate of Arts and Sciences - AAS, Business Administration and Management, General
Purdue Global
Bachelor of Science in Business Administration, Supply Chain Management and Logistics
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