Irene Aves

Strategic Account Manager @Sage Intacct, Inc

Manage renewal and upsell opportunities by understanding features/functionality for customer’s business needs. Increase customer retention by performing check-ins and strategic business reviews for alignment of objectives and outcomes. Manage cross-functional partnerships within Customer Success and Services (Sales, Operations, Support, and Professional Services). Manage customer onboarding programs and promote product training/resources to ensure customer usage and retention. Analyze key indicators and usage trends to identify at-risk customers. Partner with Product and Engineering teams to develop customer ROI strategy plans.