İÇalışkan Kurt
Customer Solutions Engagement Manager - Enterprise Group, Emea @UPS
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WORK HISTORY
Customer Solutions Engagement Manager - Enterprise Group, Emea @UPS
GB
Manage enterprise customer relationships across Europe (annual spend $5M+), delivering consultative engagements and SaaS-based supply chain solutions.Lead discovery & solution sessions, executive assessments, and whiteboard workshops to identify pain points and design tailored solutions across high-tech, industrial manufacturing, and retail sectors.Act as the primary customer-facing advisor throughout the solution lifecycle, ensuring adoption, value delivery, and long-term account success.Oversee full project implementation: define requirements, align stakeholders, coordinate resources, and run regular progress reviews.Collaborate with cross-functional teams (IT, engineering, operations, Sales) to deliver complex solution packages and drive continuous improvement.Analyse customer supply chain trends and data to build business cases and prioritise high-impact initiatives.Position UPS SaaS solutions and operational capabilities, ensuring the right product fit based on client challenges and strategic goals.Support account growth and retention by identifying expansion opportunities and strengthening multi-level customer relationships.
EDUCATION
Uludag University
Bachelor's degree, Labor Economy and Industrial Relations
ABOUT İÇALIŞKAN KURT
I am a Senior Customer Engagement Leader with 15+ years of experience driving growth, developing high-performing teams, and helping enterprise customers modernise and optimise their supply chains. With a background across sales leadership, enterprise account management, and customer success in EMEA, I bring a strategic perspective and deep understanding of complex, multi-market operations. I lead executive discovery engagements, logistics assessments, and whiteboard workshops to uncover customer challenges and position the right SaaS and operational solutions. I manage a group of UPS’s enterprise customers (+£156m total revenue annually), cross high-tech, industrial manufacturing, and retail, ensuring strong adoption, value delivery, and long-term partnership growth through proactive engagement and multi-level stakeholder alignment.A natural people developer and motivator, I am experienced in coaching, business mindset, and team capability building. As a former Solutions Supervisor and Sales Manager, I led and coached teams across the UK, Nordics, and Turkey, embedding effective sales processes, elevating performance, and strengthening cross-functional collaboration.My leadership style is grounded in strategic thinking, customer advocacy, people development, and a strong bias for execution, driving clarity, confidence, and measurable results for both teams and customers.
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