Iranna Chatti
Enthusiast in Data Analysis | Data Visualisation | PowerBI Dashboard creation | Proficient in writing SQL queries | Story telling | Cloud Support | AWS |
- Role
- Software Support Specialist at ConnectWise
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Iranna Chatti
With 2 years of experience as a dedicated and customer-focused Software Support Specialist and Technical Analyst in current organization. Proven expertise in resolving complex issues through various channels, including calls, chats, and emails. I bring a robust background in data science, analytics, and business intelligence to the table. My expertise lies in providing comprehensive assistance in data analysis, Remote software installation, offering valuable insights crucial for driving business success. I am poised to contribute my knowledge in Data Science to make a substantial impact in a dynamic and growth-oriented organization.
Experience
Software Support Specialist
Jul 2022 — Present · Tampa, FL, US
Supported customers with technical support for current and past software releases.• Closely monitored systems performance, delivering preventative maintenance and servicing to ensure operational readiness. • Aided with Database Migration and helped with SQL queries.• Assisted clients with general support for hardware, software support, network connections, and external software.• Provided remote IT services support to international partners, responding quickly to incidents with clear resolutions. • Demonstrated outstanding technical troubleshooting skills, identifying problems promptly and precisely.• Carried out timely emergency software and system repairs, limiting business operations disruption.• Escalated help desk tickets to Tier 2/1 support when outside the scope of T1 technician support.• Generated reports that played a crucial role in improving CSAT and CES scores, ultimately enhancing the overall support experience.• Leveraged Power BI to create comprehensive reports and dynamic dashboards, providing valuable insights and enhancing data visualization for informed decision-making. • Handling Technical Audits for chats and calls for tech and provide feedback.• Providing support on Software on call, chat, email.
Education
Harmal Panchakrushi High Secondary School
Science, Science, 6.0
2015 — 2017
Dnyanprassarak Mandals College and Research Center
Bachelor's Computer Application, Computer Programming, 6.48
2017 — 2020
International Institute of Information Technology Bangalore
Executive Post Graduate Programme in Data Science, Data Science
2021 — 2023
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