Iram Sayyed
Dedicated to providing outstanding customer support by delivering timely solutions and ensuring every interaction enhances the customer experience
- Role
- Customer Support at Haptik
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Iram Sayyed
Dedicated to providing outstanding customer support by delivering timely solutions and…
Experience
Customer Support
Sep 2024 — Present · Mumbai, IN
Lead daily stand-ups with backend/frontend teams to resolve high-priority JIRAtickets.• Manage technical support and API integrations for Enterprise/ISV clients (e.g,CRED, Jiomart, Hotstar).• Drive client success through metric-based guidance (NRR, churn, feedback) andrelationship management.• Upsold advanced plans, reducing churn by 80%.• Partner with Sales/CS to influence product roadmap and resolve complex issues.• Enhanced support efficiency via chatbot and workflow automation (48-hour ticketresolution).Key Integrations:• ZOHO/Pebbly, Razorpay/PayU (webbooks)• Facebook Ads/Forms• Google Sheets (APIs)• WooCommerce/Shopify• Clever Tap/Web Engage/Zapier.
Education
Bunts Sangha's S.M. Shetty College of Science, Commerce and Management Studies is an affiliated college of the University of Mumbai.
Higher Secondary School Certificate
K J Somaiya College of Science and Commerce.
Bachelor's degree
Anjuman Noorul Islam Urdu High School
Secondary School Certificate
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