Ida Valenzuela

About Ida Valenzuela

Hello, World! I’m Ida, a Software Engineer based in Los Angeles, CA. I have hands-on experience working with the Hack for LA website team, at an AdTech company, and the CivicTechJobs platform. My expertise spans full-stack development, including JavaScript, Go, React, Redux, Express, Node, and PostgreSQL, where I’ve built performant, user-friendly applications that handle complex tasks, efficiently process data, and seamlessly support both the front and back ends of an application. I’m passionate about building technology that not only meets business needs but also creates meaningful and innovative solutions that enhance the user experience—while having fun along the way! Technical Skills Programming languages: Javascript, Go, TypeScript, HTML5, CSS, Frameworks: React, Redux, Node, Express, Sequelize, PostgreSQL, Styled-Components Tools: Git, Github, PostMan, Postico, TablePlus, Snowflake, JIRA Testing Frameworks: PlayWright, Testify GitHub: github.com/irais-valenzuela Portfolio: irais-valenzuelas-portfolio.onrender.com/

Experience

1. Technical Support Representative

   Dozuki

   Feb 2025 — Present

   Respond to customer tickets rapidly, contributing to a first response time of 11.4 hours YTD- Resolved 650+ customer tickets in 8 months, improving response efficiency and reducing backlog- Maintain high customer satisfaction ratings by communicating clearly and empathetically with customers- Collaborate cross-functionally with Engineering, Product, and Customer Success teams to ensure timely resolutions- Create detailed bug reports including annotated screenshots, videos, and supportive information to expedite resolution- Identify gaps in internal documentation and provide actionable feedback to the Technical Documentation team to improve customer resources

Education

• The Grace Hopper Program at Fullstack Academy

  Computer Software Engineering

• Shadow Hills High School

  High School Diploma

  2013 — 2017

• University of California, Riverside

  Bachelors