Ismail Hamze
- Role
- Client Service Executive Communications Consultant at Fiserv
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About Ismail Hamze
As a young business professional with 8+ years of experience spanning business…
Experience
Client Service Executive Communications Consultant
Sep 2017 — Present
Served in a multi-faceted client service and operations role, with responsibility for end-to-end service delivery, account management and client communications, RCA documentation, process improvement, team building/training, and data analytics/reporting. Drove a comprehensive team culture transformation initiative, including creating new processes to improve leadership transparency, training communications advisors, enhancing cross-functional relationships, and implementing team recognition programs. Transformed and modernized legacy change communication processes by redesigning and streamlining request, review, approval, and execution workflows. Fostered and facilitated complex multi-stakeholder discussions involving executive leadership as well as technology, business, and legal/compliance teams to develop client-facing RCA documentation.
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