Iqra Rumani

About Iqra Rumani

As a customer service representative at Ergode, I handled customer queries, complaints, and feedback via phone, email, and chat, ensuring customer satisfaction and retention. I also upsold and cross-sold products and services, achieving sales targets and increasing revenue. With a Bachelor\'s degree in Microbiology from KJ Somaiya College of Science and Commerce, I have a strong background in science and research, which helps me understand and communicate complex information to customers and colleagues. Previously, I worked as a business development executive at PLADA, where I conducted market research, generated leads, and closed deals with various clients, ranging from small businesses to large corporations. I also liaised with the operations and design team, contributing to the planning and execution of events and exhibitions. As a marketing staff at H & FS, I was responsible for all internal communications, cold calls, and paper and filing work. I successfully managed three summer and vocational school camps for Nahar International School, demonstrating my leadership, communication, and problem-solving skills. I am flexible and adaptable, able to work well individually and within a team, and perform under pressure and deliver to challenging timescales. I am looking for a new opportunity to apply my skills and experience in a dynamic and growth-oriented environment.

Experience

1. Client Engagement Specialist

   The Crimson Cape

   Nov 2024 — Present · Mumbai, IN

Education

• kj Somaiya college of science and commerce

  Bachelor's degree

  2015 — 2017