Iqbal Yaqub

About Iqbal Yaqub

Skilled & competent training and development professional offering an exceptional 21+…

Experience

1. Operations Manager

   Digitide

   Dec 2024 — Present · Chennai, IN

   Job Summary1. Ensure the seamless and timely execution of a company\'s operations. Manage people, core operations, budgets, project delivery, and corporate strategy. Accountable for fostering the growth and development of managed teams, contributing significantly to an organization\'s sustainable growth.4. Leverage their problem-solving and managerial expertise to supervise daily business operations. Ensuring the prudent allocation and utilization of resources to bolster the company\'s financial success.Job Detail • Develop and implement operational policies and procedures for efficient operations.• Enhance systems, processes, and best practices.• Manage day-to-day operations, overseeing the operations team and department.• Ensure organizational processes comply with legal regulations and standards.• Monitor employee and team performance, offering coaching, training, and feedback for improvement.• Handle budgets, forecasting, and resource allocation to meet strategic goals.• Collaborate cross-departmentally to align operations with organizational objectives.• Negotiate contracts for favorable pricing with suppliers and vendors.• Implement quality assurance measures for products/services and monitor production KPIs.• Enhance customer service quality and satisfaction.• Analyze data to identify process improvement opportunities and cost savings.• Optimize workflows and processes for efficiency and cost-effectiveness.• Oversee staffing plans, recruitment, and training.• Report on operational efficiency and quality standards.• Foster innovation and productivity through effective communication.• Integrate new technologies and business processes as needed.• Maintain service operations to ensure sustainability.• Develop conflict-resolution programs and lead conflict-management practices.

Education

• ASAN MEMORIAL Senior Secondary School

  SSLC, English

  1992 — 1997

• The Academy of Modern Applied Psychology

  Diploma , Modern Applied Psychology

  2019 — 2020

• Annamalai University

  Master of Arts (M.A.), English Language and Literature, General

  2000 — 2007

Skills

• Call Centers
• Business Development
• Video Editing
• Interview Preparation
• Personality Development
• Management
• Recruiting
• Outsourcing
• Customer Experience
• Softskills Training
• Resume Writing
• Team Leadership
• Certified Train the Trainer
• Business Performance Coaching
• Talent Management
• Screening
• Dslr Photography
• Process Improvement
• Performance Appraisal
• Group Discussions
• Coaching
• Leadership
• Training Delivery
• Six Sigma
• Photoshop
• Public Speaking
• Dslr Videography
• Videography
• Customer Service
• Transition Management
• Talent Acquisition
• Visual Effects
• Leadership Trainer
• Vendor Management
• Team Management
• Mis
• Employee Engagement
• Workforce Management
• Training
• Customer Satisfaction