Ipsita Baruah
Co-founder, Director - Delivery & Human Resources @Ziago Technologies Private Limited
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WORK HISTORY
Co-founder, Director - Delivery & Human Resources @Ziago Technologies Private Limited
Guwahati, IN
Responsibilities:• Define and drive strategic goals across Delivery and HR functions to align with overall organizational objectives.• Collaborate with executive leadership to shape policies and practices that foster growth, innovation, and operational efficiency.• Oversee end-to-end project delivery, ensuring timely execution and high-quality outcomes that meet or exceed client expectations.• Establish and enforce delivery frameworks, methodologies, and KPIs to drive performance and ensure operational excellence.• Proactively identify and resolve escalated issues and risks, implementing effective mitigation strategies.• Foster a culture of continuous improvement, agile adoption, and customer satisfaction.• Lead and evolve HR strategies encompassing talent acquisition, retention, employee engagement, and organizational development.• Design and implement HR policies, compliance frameworks, and robust performance management systems.• Drive leadership development, succession planning, and learning initiatives to cultivate a strong talent pipeline.• Champion Diversity, Equity, and Inclusion (DEI), and nurture a positive, inclusive organizational culture.• Partner with delivery leaders, business heads, and HR teams to ensure alignment between workforce strategy and business needs.• Collaborate closely with finance and operations to manage budgets, optimize resource allocation, and support workforce planning.• Act as a senior liaison for employee relations and internal communication, promoting a transparent and responsive environment.
EDUCATION
Indira Gandhi National Open University
Master of Computer Applications
Gauhati University, Guwahati
Bachelor of Arts - BA, Education
SYMBIOSIS INTERNATIONAL UNIVERSITY
Post Graduate Diploma - Human Resource Management
SKILLS
ABOUT IPSITA BARUAH
As the Director of Delivery and Human Resources at Ziago Technologies and Zest Fiber, I leverage my 19+ years of experience in talent acquisition and software development to drive strategic goals across both functions. I collaborate with executive leadership to shape policies and practices that foster growth, innovation, and operational efficiency. I oversee end-to-end project delivery, ensuring timely execution and high-quality outcomes that meet or exceed client expectations. I also establish and enforce delivery frameworks, methodologies, and KPIs to drive performance and ensure operational excellence. Additionally, I proactively identify and resolve escalated issues and risks, implementing effective mitigation strategies. My mission is to foster a culture of continuous improvement, agile adoption, and customer satisfaction within the organization.
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