Ippsita Pradhan
Operations Enablement global Leader at TELUS | Certified Master Coach from SwitchGear
- Role
- Agm, Customer Experience & Learning Services Apac & Africa at TELUS Digital
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Ippsita Pradhan
With 17+ years of experience in the industry, I pride myself in being well-rounded as a business consultant with expertise in Customer experience, Training, Facilitation, Coaching, Instructional Design, Learning Implementation, Change Management, Project/Program Management, Communications, and Vendor management.My experience in managing a team is comprehensive and diversified, managing all aspects including Inbound/outbound sales, customer service, technical support and ancillary areas that support customer service.What fuels me- I am constantly looking for growth and strive to help others reach their goals- I thrive in unknown or complex situations and am able to lead others through ambiguity and change- I feel inspired by all the extraordinary people I meet every day and pride myself in the strong relationships I build along the wayToday I work with TELUS International. With over team members, we deliver integrated Customer Experience (CX) and next-gen digital IT solutions in 50+ CX languages dialects to some of the world’s largest and most respected brands – all from the best CX and IT delivery locations.Find out what makes us different. You can visit or drop me an email @ I••••••••@gmail.com
Experience
Agm, Customer Experience & Learning Services Apac & Africa
Jan 2024 — Present
Education
Kendriya Vidyalaya
All India Secondary & Senior School Certificate, Science
2004 — 2006
Delhi University
Bachelor's degree, BA Hons.
2007 — 2010
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