Ian Kelly

About Ian Kelly

I\'m a strategic product leader with a passion for crafting intuitive, data-driven experiences that delight customers and drive business impact. With over a decade of experience spanning smart home technology, proactive customer engagement, and learning productivity platforms, I specialize in turning complex problems into elegant solutions. At Comcast, I lead the Proactive Experiences roadmap, leveraging telemetry and platform capabilities to deliver timely, personalized notifications to millions of Xfinity customers. Previously at Ring, I helped launch and refine key smart security products, collaborating cross-functionally to elevate the user journey from onboarding to everyday use. Whether mapping end-to-end consumer experiences or driving agile product development, I bring a customer-first mindset, a collaborative spirit, and a relentless focus on innovation.

Experience

1. Sr Manager, Proactive Experiences

   Comcast

   Feb 2023 — Present · Philadelphia, PA, US

   Owning the strategic product roadmap focused on delivering proactive experiences and notifications to Xfinity customers while leveraging current and new platform capabilities fulled by data and telemetry

Education

• Northeastern University

  BS, Psychology

  1994 — 1999

Skills

• Employee Engagement
• Organizational Effectiveness
• E-Learning
• Performance Improvement
• Leadership
• Workshop Facilitation
• Instructional Design
• Organizational Development
• Training
• Program Management
• Strategy
• 360 Feedback
• Executive Coaching
• Talent Management
• Performance Management
• Client Liaison
• Change Management
• Leadership Development