Ionut Merlusca

About Ionut Merlusca

With over a decade of work experience in customer service, continuous improvement, and professional services, I am a passionate and driven global leader in services and solutions. I hold a Six Sigma Green Belt certification and have a strong background in process improvement, customer relationship management, problem solving, and team leadership. My mission is to enable customers to achieve their business goals and optimize their performance through our innovative and reliable products and services. I value collaboration, diversity, excellence, and customer satisfaction, and I strive to bring these values to every project and interaction I have with my colleagues and clients.

Experience

1. Sr Manager, Global Managed Mobility Services

   Honeywell Technologies

   Jan 2025 — Present · Charlotte, NC, US

   Direct global Managed Mobility Services operations across multiple regions, delivering scalable, SLA-driven solutions for enterprise customers while continuously improving service performance and customer experience.• Drive cross-functional alignment with Sales, Marketing, and Operations to expand managed services offerings and accelerate revenue growth through strategic upsell and retention initiatives.• Optimize vendor and partner ecosystems to improve service quality, control costs, and ensure contractual and regulatory compliance.• Lead global workforce and financial planning to support rapid growth while maintaining operational efficiency and cost effectiveness.• Own executive-level incident management and escalation processes, ensuring rapid resolution and long-term systemic improvements.• Develop and lead high-performing global teams, strengthening leadership capability, engagement, and service excellence.

Education

• Universitatea „Spiru Haret” din București

  International Relations

  2012 — 2015

Skills

• Microsoft Office
• Team Leadership
• Teamwork
• Team Management
• Time Management
• Customer Service
• English
• Process Improvement
• Troubleshooting
• Customer Satisfaction
• Training
• Sales
• Leadership
• Call Centers
• Microsoft Word
• Powerpoint
• Microsoft Excel
• Windows
• Customer Experience
• Management
• Communication
• Crm
• Research
• Sap Erp
• Project Management
• Customer Relationship Management (Crm)
• Account Management
• Team Motivation
• Team Coordination
• Team Mentoring
• Team Spirit
• Change Management
• Performance Management
• Sap Bi
• Sap Crm
• Customer Support
• Customer Service Training
• Microsoft Outlook
• Microsoft Powerpoint
• Microsoft Operating Systems