Narayana Inturi

Sr Servicenow Architect @Verizon Business

Analyzing requirements and creating use case diagrams and activity diagrams using MS Visio. Translating and simplifying requirements for quality analysis and development. Enhanced the existing Change Management Module to onboard the software functional change advisory board to review all the change requests. Involved in all product design reviews to verify that design meets quality standards and functional/technical requirements. Provides daily support of the Service Now platform, including scripting, configuration, integrations and administration. Determines scope, estimates work effort, and determines duration of development activities. Designs solutions to meet business requirements. Involved in gathering business requirements, analyzing the project. Created Use Cases, Class Diagrams, Sequence Diagrams and Flowcharts for the Optimization Module using MS Visio. Involved in Service Now Development, Customization and Administration. Implementation of Problem Management, Incident Management, Change Management, Service Catalog Management and Email Notifications. Application Support for Incident Management, Problem Management and Service Catalog. Involved in developing workflows. Reviewed Business Rules and recommended solutions for implementation. Involved in design and development of Service Now forms and views. Developed Scripts to invoke existing Script Include.