Intekhab Alam

WORK HISTORY

EDUCATION

ABOUT INTEKHAB ALAM

I am a dedicated IT professional with over 12 years of experience, specializing in ServiceNow development and administration for the past 8+ years. My expertise lies in crafting and maintaining Service catalog items, along with a knack for project management and direct client interaction. Proficient in Business Rules, Client Scripts, UI Policies, UI Actions, and SLAs within the ServiceNow environment, I am known for my hardworking and reliable team-oriented approach.My skill set extends to implementing and upkeeping Business Rules, Client Scripts, and UI Policies, as well as constructing service requests, request items, and tasks using workflows to streamline data flows and bolster customer support. Through the utilization of scripting tools and ServiceNow functionalities, I have been able to automate tasks and significantly enhance operational efficiency.With a proven record of successful integrations and process automation through ServiceNow Orchestration, I bring hands-on experience with ServiceNow App Engine and the development of custom/scoped applications. I possess a deep understanding of system and integration testing, ensuring the application\'s health, usage, and compliance.Effective communication and collaboration are my strengths, as I work closely with team members and business users to clarify requirements and execute optimal solutions. I am committed to adhering to coding best practices, standards, and the system development life cycle (SDLC) processes, ensuring the highest quality solutions. My proficiency in testing and debugging solutions adds to the reliability of my work.I am ready to go the extra mile, participating in on-call rotations for troubleshooting and prioritizing incidents. My dedication extends to documenting processes, solutions, and fixes within the Knowledge Base, ensuring knowledge transfer and sustainability