Claude Poirier
Technical Support Specialist @Flir
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WORK HISTORY
Technical Support Specialist @Flir
Laval, QC, CA
ABOUT CLAUDE POIRIER
Experienced field service technician with a demonstrated history of working in the medical device industry. Skilled in computer repair, WebEx training sessions, electrical troubleshooting. Strong information technology professional with a Computer Technician diploma in Computer Systems from Control Data Institute. Provides high level of technical support and customer service on-site. Installing, validating and maintaining the systems. Inspects system malfunctions and damages to determine the nature and scope of problem and recommend repair, replacements and perform corrective action. Utilizes maintenance resolution techniques, schematics and online diagrams to identify the source of the issue and resolve accordingly. Analyzes reports of technical problems, determining patterns affecting future technical problems.
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