Innocent C. Okonye
Client Relationship Manager @Moniepoint Group
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WORK HISTORY
Client Relationship Manager @Moniepoint Group
Managed 200+ client accounts with consistent follow-up, contributing to a 35% boost in client satisfaction- Provided tailored digital payment support and training, reducing service inquiries by 30%- Resolved escalated client issues and ensured seamless onboarding, reducing churn by 25%- Collaborated with cross-functional teams to deliver fast, accurate solutions to merchant challenges- Delivered virtual and in-person support for international clients, ensuring service alignment with global standards.
EDUCATION
University of Lagos
Bachelor's degree
Lagos State Polytechnic
National diploma
ABOUT INNOCENT C. OKONYE
As a results-driven Client Relationship Manager, I bring a passion for cultivating…
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