Inna Makarenko
Canadian Red Cross
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WORK HISTORY
@Canadian Red Cross
Kelowna, BC, CA
Coordinate with clients and healthcare providers to verify referral requests and support the loan and return process for medical equipment.Maintain accurate client records, referral documentation, equipment tracking logs, and statistical reports within internal databases and record management systems.Schedule reminder calls, follow up on overdue equipment returns, and assist with equipment recall procedures when required.Select appropriate medical equipment based on healthcare professional referrals and perform minor adjustments to ensure proper fit and client comfort.Provide clients with basic instructions on equipment use, set-up, returns, repairs, and loan extension procedures.Ensure the accuracy, integrity, and confidentiality of client information, documentation, and data collection processes.Process financial and equipment donations to the Canadian Red Cross and issue tax and non-tax receipts as required.Support a safe, organized, and professional working environment while delivering high-quality client service.
EDUCATION
Okanagan College
certificate, Basic Accounting
Hillel IT School
certificate, Project Management
Academy of Management
Master’s Degree in Management of Economics
ABOUT INNA MAKARENKO
Highly organized and detail-oriented specialist with over 12 years of experience providing administrative, documentation, and system support in a fast-paced professional office environment (municipality, pharmaceutical and accounting industry)- Skilled in coordinating office operations, managing records and correspondence, and maintaining accuracy in financial and regulatory documentation- Proficient in Microsoft Office, SAP, and electronic document management systems, with a strong ability to streamline processes and support cross-functional teams- Recognized for excellent communication skills, reliability, and a proactive approach to delivering efficient and high-quality administrative support.
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