Inna M.
Supervisor, Member Experience Insurance Service & Sales Operation @AAA Western and Central New York
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WORK HISTORY
Supervisor, Member Experience Insurance Service & Sales Operation @AAA Western and Central New York
EDUCATION
Empire State University
Business Administration and Management, General
ABOUT INNA M.
As the Employee Resource Group Chair and Customer Service Supervisor at GEICO, I leverage my 17 years of experience in the insurance industry to foster a culture of diversity, equity, and inclusion, and to empower my team of associates to deliver exceptional customer service. I have a passion for developing and mentoring others, and I have facilitated multiple training programs to enhance their cultural competencies and professional skills.I am also a recognized Diversity and Inclusion Trainer and Leader, who has received the IDEA Award from Buffalo Business First for my work in creating and hosting events and panel discussions that celebrate diverse groups, address bias and prejudice, and improve inclusive conversations. I have engaged with various stakeholders, including the Mayor of Buffalo and the Governor of New York, to promote equity and inclusion within and beyond the organization. My mission is to create an environment where people can come to work and be their most authentic selves.Key Competencies: Strategic Leader, Leadership Development, Coaching, Presentation, Written/Oral communication, Critical thinking, Diversity, Equity, Inclusion Training, Emotional Intelligence,Specialties: Expertise in performance management, Diversity Training, and Leadership DevelopmentObtained strong leadership skills, coaching/training skills, and communication skills as a Chair of Employee Resource Groups and as a Customer Service Supervisor at GEICO.
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