Inna G.

About Inna G.

For 10+ years I\'ve built and scaled partner ecosystems at global B2B SaaS companies — designing the operational workflows, enablement frameworks, and cross-functional programs that turn partner relationships into measurable business outcomes. I specialize in turning fragmented partner networks into structured, compliant, and resilient foundations that support massive international growth.I thrive at the intersection of Product, Engineering, GTM, Legal, and Finance — connecting strategy to execution and building systems that scale without breaking. My work spans partner onboarding and lifecycle management, program operations, compliance and governance, and performance analytics across complex, multi-region ecosystems.Highlights from recent roles- Enabled $50M+ in platform revenue by operationalizing a global vendor and partner ecosystem at Zoom and Five9- Reduced partner time-to-market by 40% through the design and launch of standardized onboarding and enablement frameworks- Managed $30M in annual partner spend across 16 high-impact technology partners, owning QBRs and executive reporting- Led large-scale vendor migrations and cross-functional programs involving product roadmaps, infrastructure, and risk mitigation- Built centralized compliance and regulatory documentation system across 55+ partners improving audit-readiness and cross-functional transparencyDomain KnowledgeTechnology Alliances | Product Operations | Operations management | Team Development | Strategic Partnerships | Data Analysis | Project Management | API Integrations | Product Lifecycle Management (PLM)| Telecom Infrastructure | Data-Driven Strategy (SQL/Tableau)| Global Expansion

Experience

1. Carrier Relations Manager

   Zoom

   Jun 2021 — Present · San Francisco, CA, US

   Owned end-to-end vendor and partner ecosystem operations for Zoom’s global telecom platform, spanning strategic sourcing, onboarding, integrations, compliance, and ongoing performance management- Built and scaled a vendor onboarding and enablement framework that supported international telecom platform expansion and contributed to $50M+ in ecosystem-enabled revenue- Led platform-side RFI/RFP/RFQ processes for telecom and infrastructure partners, partnering with Product, Engineering, Legal, and Procurement to evaluate technical, regulatory, and commercial readiness- Acted as ecosystem SME for regulatory and compliance programs (including 10DLC), designing internal workflows that reduced partner approval timelines by ~50%- Ran cross-functional platform programs to migrate and integrate 16 external vendors, mitigating regulatory and operational risk while maintaining service continuity- Owned ongoing vendor performance management, including QBRs, escalations, security reviews, and documentation standards across a global partner ecosystem.

Education

• Higher School of Economics

  Master's degree, Marketing

• State University — Higher School of Economics

  Master of Science - MS, Marketing

  2005 — 2008

• Las Positas College

  Undergraduate, Computer Science

  2013 — 2015

Skills

• Saas
• Linux
• Virtualization
• Unified Communications
• Tcp/Ip
• Voip
• Data Center
• Management
• Telecommunications
• Cisco Technologies
• Voice Over Ip (Voip)
• Professional Services
• Session Initiation Protocol (Sip)
• Sip
• Internet Protocol (Ip)
• Wireless
• Managed Services
• Integration
• Telephony
• Internet Protocol Suite (Tcp/Ip)
• Ip
• Software as a Service (Saas)
• Cloud Computing