Ingrid Watson
Portfolio Director Senior Programme Manager @Royal London
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WORK HISTORY
Portfolio Director Senior Programme Manager @Royal London
Edinburgh, GB
Strategically aligned 3 complex areas of change to drive cohesive decision making, commerciality and more efficient delivery with a budget of £16.3m under regulatory scrutiny. Leadership of a team of Project Managers and overall headcount ~100FTE plus matrix management third party suppliers.Operational Resilience: Delivery of cyber security tooling and associated capabilities to maintain levels of security maturity against an ever-changing threat landscapeTechnical Debt: Remediation to address legacy technology including implementation of hardware, new software, migration and / or upgrade of applications, significant platform migrationContact Centre as a Service (CCaaS): Accountability for a programme of change to drive highquality customer outcomes aligned to Consumer Duty and support colleagues interacting withcustomers. Engaged with a strategic CCaaS provider and matrix management of professionalservices to deliver expertise during planning, deployment and operation of the solution.
ABOUT INGRID WATSON
Portfolio Director / Senior Leader / Change Director / Change / IT Programme Manager specialising in delivery of complex and ambitious IT / change transformation programmes in Financial Services, from concept creation to delivery- Cultural transformation programme delivery across global organisations reporting to Board level- Customer Experience Ownership - full mortgage product / customer end to end lifecycle ownership and associated operational centre leadership of ~400 people- Ability to translate a strategic vision into a set of initiatives, aligning the various businesses across the organisation to the vision and plan, leading cross functional teams to navigate ambiguity and successfully implement the portfolio of change projects, drawing on industry best practice Additional areas of expertise include- Risk and regulatory management / Programme Director / Portfolio Director- IT / technology change and remediation - Business strategy, turnaround and transformation- Service Ownership - full awareness of what is required to run and operate technologies in production environment- People leadership, coaching teams to achieve common goals- Operations management within global financial services including leadership of large operational teams- Lean 6 Sigma and Continuous Improvement- Restructuring and employment cost reduction initiatives at strategic and operational levels
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