Ingrid Hebert
Director of Service Delivery & Implementation | Technology & Operations Leader | Lifelong Learner Driving Innovation
- Role
- Director of Service Delivery & Implementation at Stratum
- Location
- Keene, NH, US
- LinkedIn followers
- 500 followers
About Ingrid Hebert
With over a decade of experience in financial services, I specialize in aligning people, processes, and technology to drive operational excellence. At Mascoma Technologies, I lead Service Delivery and Implementation, focusing on creating scalable models and tools that enable financial institutions to optimize their delivery, own their data, and achieve sustainable growth. Leveraging expertise in strategic planning, organizational design, and culture development, I help organizations turn ambitious goals into actionable strategies. Throughout my career, I have worked closely with cross-functional teams to streamline operations, enhance customer experiences, and build service delivery frameworks that support digital transformation. My leadership approach fosters collaboration and curiosity, empowering teams to bridge disciplines and drive innovation. I am committed to enabling organizations to thrive in a dynamic financial landscape by combining strategic foresight with hands-on execution.
Experience
Director of Service Delivery & Implementation
Apr 2025 — Present
Education
University of New Hampshire
Master of Business Administration - MBA, Growth and Innovation
Southern New Hampshire University
Bachelor of Science - BS, Business Studies Operations and Project Management
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